Module 2: Windows Support and Software

1. Multiple Choice:

Before installing Windows, which of the following should you verify?
A) User’s email address
B) System requirements (CPU, RAM, storage)
C) Printer status
D) Internet browsing history

A “Custom” installation of Windows allows you to do a fresh install without keeping existing files.

Which tool is used to manage and troubleshoot hardware devices in Windows?
A) Event Viewer
B) Device Manager
C) Task Manager
D) Disk Cleanup

A technician boots a computer from a USB drive to install Windows. They are prompted to select “Upgrade” or “Custom.”

Which option should they choose to keep existing files?

5. Multiple Choice:
Which type of update focuses specifically on security patches and bug fixes?
A) Feature updates
B) Driver updates
C) Security updates
D) Custom updates

Drivers can only be updated automatically; they cannot be rolled back manually.

A user reports a yellow warning icon next to a network adapter in Device Manager. What should a support technician do first?
A) Replace the motherboard
B) Update, roll back, or reinstall the driver
C) Ignore the warning icon
D) Reinstall Windows immediately

8. Multiple Choice:
Which tool helps monitor CPU, memory, and disk usage when a system is slow?
A) Event Viewer
B) Device Manager
C) Task Manager
D) Disk Cleanup

System Restore affects personal files but keeps system settings unchanged.

A user encounters a Blue Screen of Death (BSOD) after installing a new printer driver. What is the first step the technician should take?
A) Ignore it and restart normally
B) Check the BSOD error code and recent driver changes
C) Delete all user files
D) Replace the hard drive

Which Windows troubleshooting option allows you to fix boot problems?
A) Disk Cleanup
B) Startup Repair
C) Task Manager
D) Event Viewer

12. Multiple Choice:
Which is the safest way to install new software?
A) Download from unverified websites
B) Use verified sources and follow installation prompts
C) Install multiple programs simultaneously without checking compatibility
D) Copy software from friends’ computers

Clearing browser cache and cookies can resolve browser performance issues.

A user complains that Microsoft Word crashes whenever they open it. Which steps should a technician take?
A) Check for updates, repair or reinstall the application, check for software conflicts
B) Immediately reinstall Windows
C) Ignore the problem
D) Replace the monitor

Which is a common symptom of malware infection?
A) Slow performance, unexpected network activity, unknown processes
B) Printer paper jam
C) Keyboard not responding
D) Missing files due to deleted documents

16. Multiple Choice:
Which Windows menu allows you to add a printer?
A) Settings → Devices → Printers & Scanners
B) Control Panel → Programs
C) Task Manager → Performance
D) Event Viewer → Applications

If a network printer is offline, the technician should check connections, network status, and the print spooler service.

A user reports poor print quality on a laser printer. Which actions should the technician take first?
A) Check ink/toner levels, alignment, and clean printer rollers
B) Replace the printer immediately
C) Reinstall Windows
D) Disconnect all peripherals

Which peripheral issue could be solved by updating drivers?
A) Keyboard not responding
B) External drive not recognized
C) Monitor flickering
D) All of the above

A user cannot print because the printer shows “Paper Jam” even though there is no visible obstruction. What steps should the technician take?
A) Clear the paper tray and rollers, check alignment, and restart the print job
B) Ignore the message
C) Delete all user documents
D) Uninstall Windows