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- Technical Support 0%
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Question 1 of 33
1. Question
Which is NOT part of troubleshooting?
a) Identify issue
b) Test solution
c) Ignore problem
d) Implement fixCorrectIncorrect -
Question 2 of 33
2. Question
What should you do after solving an issue?
a) Ignore user
b) Document solution
c) Shutdown PC
d) Restart againCorrectIncorrect -
Question 3 of 33
3. Question
What is the main role of technical support?
a) Programming software
b) Troubleshooting issues
c) Designing websites
d) Selling computersCorrectIncorrect -
Question 4 of 33
4. Question
Which is an output device?
a) Keyboard
b) Mouse
c) Monitor
d) ScannerCorrectIncorrect -
Question 5 of 33
5. Question
What does CPU stand for?
a) Central Process Unit
b) Central Processing Unit
c) Computer Personal Unit
d) Central Power UnitCorrectIncorrect -
Question 6 of 33
6. Question
Which is software?
a) Mouse
b) Monitor
c) Windows
d) KeyboardCorrectIncorrect -
Question 7 of 33
7. Question
Why is documentation important?
a) For record keeping
b) To waste time
c) To avoid work
d) To confuse usersCorrectIncorrect -
Question 8 of 33
8. Question
What is the FIRST step in troubleshooting?
a) Restart device
b) Replace parts
c) Identify the problem
d) Install softwareCorrectIncorrect -
Question 9 of 33
9. Question
Which is a storage device?
a) CPU
b) RAM
c) Hard Drive
d) GPUCorrectIncorrect -
Question 10 of 33
10. Question
What does an operating system do?
a) Stores files
b) Manages hardware and software
c) Cleans viruses
d) Displays imagesCorrectIncorrect -
Question 11 of 33
11. Question
Which device is used for input?
a) Monitor
b) Keyboard
c) Printer
d) SpeakerCorrectIncorrect -
Question 12 of 33
12. Question
Which skill is most important in tech support?
a) Coding
b) Listening
c) Gaming
d) DesigningCorrectIncorrect -
Question 13 of 33
13. Question
What is troubleshooting?
a) Installing software
b) Identifying and solving problems
c) Formatting drives
d) Updating driversCorrectIncorrect -
Question 14 of 33
14. Question
Which of the following is hardware?
a) Windows OS
b) Antivirus
c) RAM
d) ApplicationCorrectIncorrect -
Question 15 of 33
15. Question
What is RAM used for?
a) Permanent storage
b) Temporary memory
c) Display
d) InputCorrectIncorrect -
Question 16 of 33
16. Question
Communication is important in tech support.
CorrectIncorrect -
Question 17 of 33
17. Question
Software includes applications and OS.
CorrectIncorrect -
Question 18 of 33
18. Question
A monitor is an input device.
CorrectIncorrect -
Question 19 of 33
19. Question
Documentation is unnecessary.
CorrectIncorrect -
Question 20 of 33
20. Question
Troubleshooting requires problem identification.
CorrectIncorrect -
Question 21 of 33
21. Question
RAM stores data permanently.
CorrectIncorrect -
Question 22 of 33
22. Question
Antivirus is hardware.
CorrectIncorrect -
Question 23 of 33
23. Question
CPU processes data.
CorrectIncorrect -
Question 24 of 33
24. Question
Technical support only deals with hardware.
CorrectIncorrect -
Question 25 of 33
25. Question
Restarting can fix many issues.
CorrectIncorrect -
Question 26 of 33
26. Question
Describe the role of an operating system.
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 27 of 33
27. Question
Why is communication important in technical support?
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 28 of 33
28. Question
List and explain four troubleshooting steps.
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 29 of 33
29. Question
Explain the difference between hardware and software (give examples).
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 30 of 33
30. Question
Define technical support.
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
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Question 31 of 33
31. Question
A user has no sound on their computer.
- Identify possible causes (10)
- Explain how you would fix it (10)
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
Question 32 of 33
32. Question
- A user reports that their computer is very slow.
- Identify possible causes(10)
- Suggest solutions (10)
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted. -
Question 33 of 33
33. Question
A monitor shows “No Signal.”
- List possible reasons (10)
- Provide troubleshooting steps (10)
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This response will be awarded full points automatically, but it will be reviewed and possibly adjusted after submission.
Grading can be reviewed and adjusted.Grading can be reviewed and adjusted.
