Course Content
MODULE 1: INTRODUCTION TO ZOHO DESK
MODULE 2: UNDERSTANDING TICKETS IN ZOHO DESK
MODULE 3: DEPARTMENTS, AGENTS & CUSTOMER MANAGEMENT
MODULE 4: TICKET LIFECYCLE & STATUS MANAGEMENT
MODULE 5: PRIORITIES, SLAs & ESCALATIONS
MODULE 6: AUTOMATION & WORKFLOWS
MODULE 7: MULTI-CHANNEL SUPPORT & CUSTOMER INTERACTION
